COVID-19: Zomato delivery app shows body temperature of drivers in India

27 Apr 2020

In an effort to further increase the safety of those ordering take out, Zomato introduced a temperature tracking feature on its delivery app in India. The feature was released the week of April 13 and covered 50% of the application’s delivery partners with plans to quickly expand the reach of this tracking system.

The app allows restaurant partners to check the body temperature of delivery drivers in real time and only permits them to provide an order for delivery if the driver’s temperature is within the normal range. Normal body temperature is 98.6 degrees Fahrenheit and 36.6 degrees Celcius. Customers are likewise able to see the body temperature of the driver assigned to their order through the app.

COVID-19: Zomato delivery app shows body temperature of drivers in India

“Checking delivery partner’s temperature adds another layer of precautions, and we are glad that our restaurant partners have been embracing this feature widely. We hope to expand it to a larger base of restaurants by next week," said Mohit Sardana, the company’s COO in a statement.

Already Zomato restaurant partners are using an infrared thermometer to measure the body temperature of both on-site staff and that of delivery drivers. These thermometers are used in conjunction with the sanitation stations that partners of the delivery app have set up in recent weeks. The company says that these sanitation stations are compliant with the guidelines issued by the World Health Organization, and Zomato provides its customers with a list of those restaurants following these requirements.

Zomato began offering both these COVID-19 adaptations along with its new no-contact delivery policy that it rolled out in India in March. No-contact delivery provides consumers that have prepaid their orders to have deliveries left at either an entrance gate or the front door in order to maximize social distancing and prevent contact with strangers.

This Indian food delivery app is not the first to provide body temperature tracking for delivery drivers. Swiggy, another delivery app in India, is similarly taking the temperature of its delivery staff and showing it in real time on its app. In China, delivery services and restaurants have been sharing temperature details with their customers for the last several weeks.

Related news

Chickpea revolution? Companies looking to innovate could face higher prices as global shortage hits

Chickpea revolution? Companies looking to innovate could face higher prices as global shortage hits

5 Aug 2022

From coffee to ice cream, recent product launches demonstrate how companies are betting on chickpea in the plant-based revolution… but could a global shortage scupper innovation?

Read more 
Swedish food packaging company Tetra Pak exits Russia amid mounting sanction-led supply chain pressures

Swedish food packaging company Tetra Pak exits Russia amid mounting sanction-led supply chain pressures

4 Aug 2022

Tetra Pak has become the latest big company to exit its remaining operations in Russia as the country faces increasing shortages under ongoing sanctions.

Read more 
European soft drinks industry celebrates sugar reduction milestones as the ‘war on sugar’ continues

European soft drinks industry celebrates sugar reduction milestones as the ‘war on sugar’ continues

3 Aug 2022

The European soft drinks sector has achieved a 17.7% reduction in average added sugars since 2015, says its industry association, UNESDA. However, experts warn that the “war on sugar” will intensify from both consumers and governments in the next few y...

Read more 
Diageo unveils plans for €200 million carbon-neutral brewery in Ireland

Diageo unveils plans for €200 million carbon-neutral brewery in Ireland

1 Aug 2022

Diageo has unveiled plans for a €200 million carbon-neutral lager and ales brewery in Ireland – the country’s first.

Read more 
Mexican packaged food companies to feel profit squeeze as inflation continues

Mexican packaged food companies to feel profit squeeze as inflation continues

29 Jul 2022

Mexican packaged food companies are set to feel bigger profitability pressures over the next year as commodities price inflation and slowed growth continues, said credit rating agency, Fitch Ratings.

Read more 
Gut health is the biggest growth area for US personalised nutrition brands

Gut health is the biggest growth area for US personalised nutrition brands

28 Jul 2022

Gut health will be a key growth area for personalised nutrition brands in the US throughout 2023, fuelled by the development of more user-friendly microbiome testing kits and the importance of gut health for US consumers, according to the Nutrition Bus...

Read more 
How (and why) should food brands leverage social media?

How (and why) should food brands leverage social media?

27 Jul 2022

Social media is a powerful and far-reaching tool which allows brands to get closer than ever before to their consumers. To reap its value, brands should closely monitor consumer attitudes on social media and proactively engage with them.

Read more 
Canada rolls out new front-of-pack ‘magnifying glass’ label for high salt, sugar and fat foods

Canada rolls out new front-of-pack ‘magnifying glass’ label for high salt, sugar and fat foods

26 Jul 2022

Canadian authorities have launched a new front-of-package nutrition label designed to help shoppers make more informed product selections as they purchase groceries by highlighting foods high in specific ‘unhealthy’ nutrients.

Read more 
Shifting trends: Analysing the impact of high inflation in India

Shifting trends: Analysing the impact of high inflation in India

25 Jul 2022

Despite food and beverage categories in India feeling the pinch of increasing inflation, the overall outlook remains upbeat as governmental support steps in and evolving consumer purchasing patterns shape the sector.

Read more 
A switch to alternative proteins could be cheapest and highest impact solution to climate crisis – report

A switch to alternative proteins could be cheapest and highest impact solution to climate crisis – report

22 Jul 2022

Shifting to alternative proteins could be the “most capital-efficient and high-impact” solution to today’s climate crisis, according to a new report from Boston Consulting Group (BCG), which suggests more than 30% of consumers are willing to fully swap...

Read more